Online Tools Directory

Book Summary

81 posts

"Soccernomics" by Simon Kuper and Stefan Szymanski

"Weapons of Math Destruction" by Cathy O'Neil

"The Signal and the Noise: Why So Many Predictions Fail — but Some Don't" by Nate Silver

"Moneyball: The Art of Winning an Unfair Game" by Michael Lewis

"Big Data: A Revolution That Will Transform How We Live, Work, and Think" by Viktor Mayer-Schönberger and Kenneth Cukier

"Analytics at Work: Smarter Decisions, Better Results" by Thomas Davenport, Jeanne Harris, and Robert Morison

"Big Data at Work: Dispelling the Myths, Uncovering the Opportunities" by Thomas Davenport

"Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die" by Eric Siegel

"Competing on Analytics: The New Science of Winning" by Thomas H. Davenport and Jeanne G. Harris

"Data Science for Business" by Foster Provost and Tom Fawcett

"Inspired: How to Create Products Customers Love" by Marty Cagan

"Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation" by Carolyn Blunt and Martin Hill-Wilson

"ITIL® Foundation: ITIL 4 Edition" by AXELOS

"Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone" by Shep Hyken

"The Phoenix Project" by Gene Kim, Kevin Behr, and George Spafford

"ITIL For Dummies" by Peter Farenden

"Service Desk and Incident Manager: Careers in IT Service Management" by Peter Wheatcroft

"Service Management for Dummies" by Judith Hurwitz

"The Service Desk Manager's Crash Course" by Phil Gerbyshak

"Delivering Happiness" by Tony Hsieh

"Help Desk Management: How to Run a Computer User Support Service Desk Effectively" by Wayne Schlicht

"Helpdesk Habits: Become a Helpdesk Superhero and Make Yourself Indispensable" by Mark Copeman

"The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users" by Mike Halsey

"Make Time" by Jake Knapp and John Zeratsky

Online Tools Directory

Discover the Online Tools Directory, your ultimate resource for top digital tools. Enhance productivity, foster collaboration, and achieve business success. Subscribe for updates!

Online Tools Directory

Great! You’ve successfully signed up.

Welcome back! You've successfully signed in.

You've successfully subscribed to Online Tools Directory.

Success! Check your email for magic link to sign-in.

Success! Your billing info has been updated.

Your billing was not updated.