Book Summary

Tiny Habits: The Small Changes That Change Everything" by BJ Fogg

"First Things First" by Stephen R. Covey, A. Roger Merrill, and Rebecca R. Merrill

"Mindset: The New Psychology of Success" by Carol S. Dweck

"The Power of Habit: Why We Do What We Do in Life and Business" by Charles Duhigg

"The Now Habit: A Strategic Program for Overcoming Procrastination and Enjoying Guilt-Free Play" by Neil Fiore

"Essentialism: The Disciplined Pursuit of Less" by Greg McKeown

"The Success Equation: Untangling Skill and Luck in Business, Sports, and Investing" by Michael Mauboussin

"Soccernomics" by Simon Kuper and Stefan Szymanski

"Weapons of Math Destruction" by Cathy O'Neil

"The Signal and the Noise: Why So Many Predictions Fail — but Some Don't" by Nate Silver

"Moneyball: The Art of Winning an Unfair Game" by Michael Lewis

"Big Data: A Revolution That Will Transform How We Live, Work, and Think" by Viktor Mayer-Schönberger and Kenneth Cukier

"Analytics at Work: Smarter Decisions, Better Results" by Thomas Davenport, Jeanne Harris, and Robert Morison

"Big Data at Work: Dispelling the Myths, Uncovering the Opportunities" by Thomas Davenport

"Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die" by Eric Siegel

"Competing on Analytics: The New Science of Winning" by Thomas H. Davenport and Jeanne G. Harris

"Data Science for Business" by Foster Provost and Tom Fawcett

"Inspired: How to Create Products Customers Love" by Marty Cagan

"Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation" by Carolyn Blunt and Martin Hill-Wilson

"ITIL® Foundation: ITIL 4 Edition" by AXELOS

"Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone" by Shep Hyken

"The Phoenix Project" by Gene Kim, Kevin Behr, and George Spafford

"ITIL For Dummies" by Peter Farenden

"Service Desk and Incident Manager: Careers in IT Service Management" by Peter Wheatcroft