Summary
In this post, we explore enabling remote control functionality for help desk users and other individuals who require access to end-user machines. This feature is particularly useful for deploying applications or collecting logs, allowing connections without the user being logged in. The remote control feature acts as a form of screen sharing, providing a seamless and efficient way to manage machines remotely.
Highlights
- 🌐 Access end-user machines remotely to deploy applications or collect logs.
- 🖥️ Enable screen sharing to manage machines without user login.
- 🔧 Utilize an agent deployed via the configuration manager to facilitate remote control.
Key Insights
- 🔑 The remote tool agent is disabled by default and requires activation through the configuration manager.
- 👥 Access can be controlled by creating security groups, such as the "help desk_remote" group, to manage permissions.
- ⚙️ Modify default client settings to enable remote control and configure necessary firewall rules and ports (11701 to 11704).
- 🚨 Users are prompted for permission when remote control is initiated, ensuring security and control over data transfer.
Configuration Steps
- 1️⃣ Create a security group in your domain controller for users needing remote access.
- 2️⃣ Log into the configuration manager and navigate to the administrator settings.
- 3️⃣ Modify default client settings to enable remote control and configure necessary permissions.
- 4️⃣ Refresh policies on both the configuration manager and user machines to apply changes.
- 5️⃣ Test the remote control feature by initiating a session from the configuration manager.
This remote control functionality enhances the efficiency of IT support by providing direct access to user machines, streamlining the process of application deployment and log collection.
Watch the Video
Video URL: https://www.youtube.com/watch?v=V5Go7QAiASg
