How to Resolve CCMRetrieveCertificateContext Failed: Error 0x87d00215 in SCCM

In the world of IT infrastructure management, Microsoft Configuration Manager (SCCM) plays a pivotal role in deploying software, managing devices, and securing enterprise environments. However, errors like CCMRetrieveCertificateContext failed: 0x87d00215 can disrupt operations, causing headaches for administrators. This guide will help you understand the root cause of this error and provide actionable steps to resolve it.

Understanding the Error 0x87d00215

The error code 0x87d00215 translates to CM_CERTREQ_CERT_NOT_FOUND. It indicates that the SCCM client cannot locate or use the required certificate to establish secure communication with the server. This issue commonly arises in environments configured for HTTPS or Public Key Infrastructure (PKI).

Common Causes

1. Certificate Issues:
   • Missing or expired client certificates.
   • Incorrect certificate properties or missing Extended Key Usage (EKU) for client authentication.
2. SCCM Client Configuration Problems:
   • Misconfigured management point settings.
   • Incorrect HTTPS/PKI configuration in SCCM.
3. Connectivity Problems:
   • The client cannot connect to the management point or certificate authority.
4. PKI Setup Errors:
   • Issues with the Certificate Authority (CA) or Certificate Revocation List (CRL).

How to Fix CCMRetrieveCertificateContext Failed: 0x87d00215

Follow these steps to identify and resolve the issue:

1. Analyze SCCM Client Logs

Check the logs on the affected client for detailed error information:

• Location: C:\Windows\CCM\Logs
• Key logs to review:
  • ccmexec.log: Tracks the execution of the SCCM client.
  • ClientIDManagerStartup.log: Provides insights into client certificate issues.

Look for specific errors related to certificates or communication.

2. Verify Client Certificate

Ensure that the correct client certificate is installed:

1. Open the local certificate manager (certlm.msc).
2. Navigate to Personal > Certificates.
3. Verify:
   • The certificate is present and issued by the trusted CA.
   • The certificate is not expired or revoked.
   • It includes the Client Authentication EKU.

If the certificate is missing or invalid, request a new certificate from your CA.

3. Confirm SCCM Server Configuration

Ensure the SCCM site system roles (e.g., management point) are correctly configured for HTTPS:

• In the SCCM console, navigate to Administration > Site Configuration > Servers and Site System Roles.
• Verify that the Management Point is set to HTTPS if PKI is in use.
• Check for any misconfigurations in the communication settings.

4. Test Connectivity

Ensure the affected client can communicate with the SCCM management point and Certificate Authority:

• Test access to the CRL distribution point URL (found in the certificate details).

Use the following commands:

ping <Management Point FQDN>
telnet <Management Point FQDN> 443

5. Reset or Reinstall the SCCM Client

If the above steps don’t resolve the issue, try resetting the client:

Reinstall it using:

ccmsetup.exe /mp:<Management Point FQDN> SMSSITECODE=<Site Code>

Uninstall the client:

ccmsetup.exe /uninstall

6. Update Trusted Root Certificates

Ensure that all required root and intermediate CA certificates are installed and trusted on the client machine:

1. Open certlm.msc.
2. Go to Trusted Root Certification Authorities > Certificates.
3. Verify that the root CA is listed.

If necessary, import the missing certificates.

7. Validate PKI and HTTPS Settings

If using PKI, confirm:

• The CA is configured to issue SCCM-compatible certificates.
• The CRL is accessible from all clients.

Preventing Future Issues

• Regularly monitor certificate validity and renew them before expiration.
• Ensure proper SCCM server configurations and maintain PKI infrastructure.
• Use SCCM logs to proactively identify and resolve issues.

Conclusion

The error CCMRetrieveCertificateContext failed: 0x87d00215 can be a complex challenge, especially in HTTPS-enabled SCCM environments. By systematically troubleshooting the certificate, client, and server configurations, you can resolve the issue and ensure smooth operation of your SCCM infrastructure.

For ongoing management, consider implementing regular audits of your PKI and SCCM setup to avoid similar errors in the future.