If you're encountering the Autopilot V2 Enrollment Error 80180014, you're not alone. This error commonly arises during device enrollment in Microsoft Intune and is often related to issues with the Corporate Device Identifier (CDI) format or device enrollment restrictions. Fortunately, resolving this problem is straightforward if you follow the right steps.
In this article, we'll walk you through the causes of this error and provide a step-by-step guide to fix it.
What is Error 80180014 in Autopilot Enrollment?
Error 80180014 occurs when a device fails to enroll in Windows Autopilot due to misconfigured or missing settings in Microsoft Intune. One of the most common culprits is an improperly formatted Corporate Device Identifier (CDI) or misaligned device enrollment restrictions.
Causes of the 80180014 Error
- Incorrect Corporate Device Identifier Format
The CSV file containing hardware identifiers for corporate devices might not be formatted properly. - Device Enrollment Restrictions
Your Intune settings may block enrollment for specific device types or platforms. - Assignment Issues
Devices might not be assigned to the correct Autopilot deployment profiles.
Step-by-Step Guide to Fix Error 80180014
1. Verify the Corporate Device Identifier Format
The Corporate Device Identifier is a critical file used to identify devices as corporate-owned during enrollment.
- Check for extra spaces, hidden characters, or missing commas in the file. These can lead to parsing errors during the import process.
Ensure the CDI file is in the correct format:
Device Serial Number,Manufacturer Name,Model Name
Example:
1234567890,Contoso,Surface Pro
2. Import the Corporate Device Identifier
Once you've verified the format, import the CDI file into Microsoft Intune.
- Steps to Import CDI:
- Log in to the Microsoft Intune admin center.
- Go to Devices > Enroll Devices > Corporate Device Identifiers.
- Click Import and upload the formatted CSV file.
- Confirm that your devices appear correctly under the Corporate Device Identifiers section.
3. Adjust Device Enrollment Restrictions
Enrollment restrictions might block certain device types from enrolling.
- How to Update Enrollment Restrictions:
- Navigate to Devices > Enrollment Restrictions.
- Select the policy affecting the device type.
- Under Properties, edit Platform Settings to allow Windows (MDM) enrollment for both Personally Owned and Corporate devices.
- Save your changes.
4. Assign Devices to Autopilot Deployment Profiles
Autopilot profiles dictate how devices are configured during enrollment. Ensure the devices are assigned to the correct profile.
- Assign a Deployment Profile:
- Go to Devices > Windows > Windows Enrollment > Deployment Profiles.
- Choose the desired profile and click on Assignments.
- Assign the devices (or device groups) imported via the CDI.
5. Reattempt the Enrollment Process
Once the above steps are completed, restart the Autopilot enrollment process on the device. It should proceed without errors.
Best Practices to Prevent Future Errors
- Regularly Update CDI Files: Ensure your hardware identifier records are current and formatted correctly.
- Test Profiles: Before deploying profiles broadly, test them on a small group of devices.
- Review Enrollment Restrictions Periodically: Verify that all necessary platforms and device types are allowed.
Conclusion
The Autopilot V2 Enrollment Error 80180014 can be frustrating, but it's often easy to resolve by addressing the Corporate Device Identifier format and tweaking your device enrollment restrictions. By following the steps outlined in this guide, you can ensure a smooth enrollment process and keep your devices properly configured in Intune.
For further support, consult Microsoft's official troubleshooting documentation.
Keywords: Autopilot error 80180014, Corporate Device Identifier, Intune enrollment error, Autopilot troubleshooting, device enrollment restrictions, fix Autopilot V2 error
